Prioritize
Office staff see a severity-ranked queue with clear reasoning behind every request.
DispatchLoopCrew & staff sign inChicago 311 operations
From request to resolution,keep everyone in the loop.
DispatchLoop gives office staff and field crews one shared view of priorities, assignments, and progress across Chicago service requests.
Follow DispatchLoop updates in Resident view, or visit the official City system.
Office
Triage & dispatch
Field
Work & update
One operational loop
A clearer path through every request
Dispatch
Requests move to the right field crew with ownership and operational status kept clear.
Resolve
Crews work an ordered stop list and record progress from acceptance through completion.
Explain
Every operational update creates a clearer, more accountable service history.